Customer Experience Representative – Guernsey/Jersey

Do you have customer service experience together with excellent communication skills

Our client, an award-winning bank is looking for a customer experience representative in Guernsey or Jersey.

Responsibilities include:

• Respond to customer queries appropriately
• Provide compliant and high-level service to minimise where complaints and disputes escalate, including to the Channel Islands Financial Ombudsman
• Role model with outstanding customer service when interacting with customers and colleagues, tailoring to customer’s needs depending on their circumstances.
• Share knowledge and expertise across the business to identify potential opportunities for improvements

If you are passionate about providing an excellent customer and colleague experience and have strong communication skills at all levels then this might be the role for you.

If you would like further information about this exciting opportunity then please get in touch with Damian by emailing [email protected] or calling 01481 714634