Customer Service Executive

One of our valued clients, a well-established and customer-focused banking organisation, is seeking a Customer Service Executive to join its Local Banking team in Guernsey.

This is an excellent opportunity for someone who enjoys working with people, delivering outstanding service and building a long-term career within the banking sector.

Responsibilities include:

• Providing day-to-day support to existing clients, handling queries and ensuring a high standard of customer service.
• Assisting with new client onboarding, account services, credit cards and online banking activation and support.
• Processing client instructions accurately and efficiently while adhering to regulatory and internal procedures.
• Identifying opportunities to promote and cross-sell the bank’s products and services, supporting team and business objectives.

The ideal candidate will be organised, detail-oriented and comfortable managing multiple priorities. You will enjoy working collaboratively as part of a team, have strong IT skills and demonstrate a positive approach to problem-solving and continuous improvement.

Whether you already have banking experience or are looking to build a career within financial services, this role offers a fantastic platform to develop your knowledge and skills. Apply today with your latest CV or contact Marcel on 01481 714634 or email info@firstcall.co.gg.