Service Desk Analyst

We’re looking for a proactive and detail-driven Service Desk Analyst to deliver first-class technical support while managing IT hardware and inventory.

You’ll be the go-to person for resolving IT issues, supporting hardware and software queries, and ensuring smooth day-to-day operations—both onsite and remotely. This is a hands-on role that blends technical troubleshooting with asset management, offering variety and responsibility in equal measure.

You’ll tackle a wide range of support tasks, from managing service tickets to maintaining security compliance (ISO/SOX) and keeping track of IT assets and stock. Your expertise will help keep the business running securely and efficiently, while also enhancing collaboration across teams.

Responsibilities:

• Provide first-line IT support across hardware, software, and network issues

• Escalate and document technical problems and solutions

• Ensure accurate tracking and compliance of all IT assets

• Support users across multiple channels—phone, email, and in person

Get in touch today with a copy of your latest CV or give Damian or Marcel a call on 01481 714 634.