First Call Recruitment Limited (“First Call” “us”, “we”, or “our) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our candidates and will only collect and use your personal data in ways that are described within this Policy. We shall only process your data in accordance with the Data Protection (Bailiwick of Guernsey) Law 2017 (“the Law”) and other data protection laws as applicable.
What is personal data?
“Personal Data” is any information relating to a Data Subject (i.e. the natural person whose personal data is being collected, held or processed), in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal Data includes data relating to a living individual who can be identified from that data alone or from that data and other information in our possession. Personal Data can be factual (for example, a name, address, date of birth, race, religion, or mobile device IDs) or it can be an opinion about that person, their actions, and/or behaviour.
Under the law, First Call is known as a “Data Controller”. Data Controllers are the people/ organisations that determine the purpose and the way in which, (i.e. how and why), any Personal Data is processed.
What personal data is collected?
We may collect some or all of the following Personal Data (this may vary according to your relationship with us):
We may gain additional Personal Data from your CV or from companies with whom you have sought employment or have been employed with in the past, e.g. through references and the collection of due diligence documentation.
Personal Data which is recognised by the Law as being more sensitive is categorised as “Special Category Data”. This may also be requested and could consist of information relating to:
How your personal data is collected
We collect Personal Data from our candidates in a number of different ways, such as:
How we use your personal data
Under the Law, we must always have a lawful basis for using your Personal Data. This may be because the data is necessary for our performance of a contract with you, where we need to comply with a legal obligation, because you have consented to our use of your Personal Data, or because it is in our legitimate business interests to use it. Data may also be used where we need to protect your interests or if it is in the public interest to do so. Your Personal Data will be used for and/or may be used for one of the following purposes:
With your permission and/or where permitted by law, we may also use your Personal Data for marketing purposes, which may include contacting you by e-mail, post, text message, or telephone with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Law and you will always have the opportunity to opt-out / withdraw consent. To do so, please email [email protected] Call.co.gg.
How we use sensitive personal data
As mentioned above, Special Category Data requires higher levels of control. We will only process Special Category Data under the following conditions:
Any concerns a candidate may have about how First Call will use any Special Category Data may be raised on an individual basis.
How long we retain your personal data
We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was first collected, including satisfying any legal, accounting or reporting obligation. Details of the various retention periods are listed in the Retention section of our Data Protection Policy and are available from our Data Protection Responsible Person on request.
How and where we store or transfer your personal data
We store or transfer your Personal Data within the European Economic Area (“EEA”) and the Channel Islands. This means that it will be fully protected under the Law.
Where we transfer any Personal Data outside of the EEA or Channel Islands in order to seek opportunities for you, we will obtain consent from you to do so and take suitable steps in order to ensure that your Personal Data is protected and transferred in a manner consistent with the requirements under the applicable Data Protection Law.
How we share your personal data
We will not share any of your Personal Data with any third-parties for any purposes other than to facilitate our recruitment services and the provision of employment opportunities to you by sharing your data with prospective employers, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your Personal Data is required by a third-party, as described above, we will take steps to ensure that your Personal Data is handled safely, securely, and in accordance with your rights, our obligations, and the third-party’s obligations under the Law, as described above.
What are your rights?
Under the Law, you have the following rights, which we will always work to uphold:
Further details of your rights can be requested from the Data Protection Responsible Person or viewed on https://odpa.gg/exercising-your-rights/.
Should you wish to exercise any of the rights listed above, please contact us using the details below.
How you can access your personal data
If you want to know what Personal Data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the e-mail or postal addresses shown below. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. Please contact us to request a Subject Access Request Form if required.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within two weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your Personal Data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How you contact us
To contact us about anything to do with your Personal Data and data protection, including to make a subject access request, please use the following details
First Call Recruitment Limited
St. Peter Port
For the attention of the Data Protection Responsible Person
E-mail address: [email protected]
Telephone number: +44 (0)1481 714634