Client Service Delivery Leader

We are seeking a Client Service Delivery Leader for a global insurance and risk advisory business in Guernsey – this is a high-profile role leading sophisticated captive client relationships and delivering strategic, value-led insurance solutions.

This is a standout opportunity for an experienced insurance professional to take the lead on complex captive programmes, coordinate multi-disciplinary teams, and drive both exceptional client outcomes and profitable growth in a highly visible, consultative role.

Our client is open to providing opportunities for the right candidate requiring a permit to work in Guernsey

Responsibilities include:

• Leading overall engagement and relationship management for a portfolio of captive insurance clients, acting as the main point of contact for senior stakeholders.
• Developing and executing strategic account plans that align client objectives, service delivery, regulatory requirements, and commercial targets.
• Coordinating internal specialists across broking, reinsurance, risk, and related service lines to deliver integrated, high-quality solutions.
• Driving growth, profitability, and service improvement through stewardship reporting, data-led insight, and identification of cross-sell and value-enhancing opportunities.

This role will suit a commercially minded, relationship-driven insurance professional with strong captive or risk financing experience and the ability to operate credibly at senior client level. You should possess excellent communication and presentation skills, a strategic mindset, and the confidence to bring together multiple teams and disciplines around shared client goals. 

If you enjoy combining technical understanding with client leadership, growth, and influence, this is a rare and exciting next step. Apply today with your latest CV or contact Marcel on 01481 714634 or email info@firstcall.co.gg.